Mokoko Close to Sweet Series Vinyl Face Plush Doll
All blind boxes are brand new and remain unopened in their original packaging. We take pride in offering only 100% authentic items, carefully sourced to ensure quality and originality. Each purchase is handled with care so your item arrives just as expected.
Each blind box is randomly assorted, meaning specific characters or styles cannot be chosen in advance. Some collections may feature hidden or rare editions, with probabilities determined by the brand’s official release ratios.
For confirmed product, boxes are typically opened with care to confirm the specific card inside. This process helps ensure accuracy and allows us to guarantee that you receive the exact item you ordered, while preserving the quality of the packaging and contents.
Order Cancellation Policy
To ensure a smooth shopping experience, cancellation requests must be made within 24 hours of placing your order or before it has been shipped, whichever comes first. Once this timeframe has passed or the order has been dispatched, we are unable to accept cancellation requests.
Return & Refund Policy
Free Replacement or Full Refund: We will provide a free replacement or full refund under the following conditions:
Tracking has not updated for over 30 days
Package is confirmed lost or stolen
Item arrives severely damaged during shipping
Item received does not match your order
Important Notice Before opening your package, please record a complete unboxing video in one continuous take (no edits). This video is required for any after-sales support. Unfortunately, we are unable to process any claims without valid unboxing proof.
No Return or Refund: We do not accept returns or issue refunds in the following situations:
Personal preference regarding the randomly assigned character or design
Items that have been opened by the customer without any verified defects
Damage that occurs due to mishandling, misuse, or user-related causes after opening
Problems resulting from improper handling or use of the product
Requests involving damage or defects without a complete, valid unboxing video
Price adjustments after purchase (pricing may fluctuate based on market trends, shipping costs, exchange rates, and other external factors — we appreciate your understanding)
Processing Time: All orders are carefully prepared and usually ship within 1–3 business days after payment is confirmed. Orders for confirmed designs may take a little extra time to verify the item.
Shipping Methods & Delivery Time: We ship from the USA using reliable domestic. Estimated delivery times:
Within the USA: 2–7 business days
Tracking: All shipments include a tracking number. You can monitor your package online. Please note that tracking updates may take 1–3 days to appear after the label is created.
Shipping Costs: Shipping fees are calculated based on your location, package weight, and selected shipping method at checkout. Prices may vary depending on international shipping rates, fuel surcharges, or other factors.
Lost or Delayed Packages: If your tracking shows no movement for more than 30 days, or your package is lost/stolen, please contact us. We provide support including replacement or refund as outlined in our after-sales policy.
Packaging: All items are carefully packaged to protect them during shipping. Blind boxes are sent in secure packaging to minimize damage. For confirmed designs, boxes may be opened to verify contents, but we handle them with care to maintain overall condition.
